Courtney is currently in-network with:

• Medicaid/Badgercare

• Anthem Blue Cross Blue Shield (BCBS)

• WPS Health

• Medica

• Multiplan

• United Health Care (UHC)

• United Behavioral Health (UBH)

• United Medical Resources (UMR)

• Security Health Plan (SHP)

• Benefit Plan Administrators (BPA)

• Aetna

• The Alliance

• Cigna

• Quest Behavioral Health

• Health Partners

• Chorus Community Health Plan

Courtney is in the process of becoming credentialed with Group Health Cooperative and Dean Health Plan by Medica. If your insurance provider is not listed above, please contact me directly to verify if I am considered an out-of-network provider for your specific plan.

Before your first session, please contact your insurance company by using the member services number on the back of your card to confirm your specific coverage. We recommend verifying that Courtney Hovland, LPC is in-network status, as well as your current co-pay, co-insurance, and deductible requirements to understand your out-of-pocket costs. If you have out-of-network benefits, we are happy to provide a superbill with the necessary details for you to submit a claim for potential reimbursement.

Courtney is contracted with:

• Health Advocate

• Lyra

• Realiving/Cardinal Care

• CCA

• Wire Health

• All One Health

• Empathia/Life Matters

• Curalinc

• Unum

If you don’t see your EAP company on this list, please reach out to us. We are often able to contract with new EAP companies to better accommodate your needs.

Yes, we accept self-pay clients. The rate for a 53+ minute session is $130, which allows you to receive services without using insurance.

Courtney Hovland, LPC currently provides in-person, school-based counseling exclusively at Parkview Elementary School in Chippewa Falls, WI. For middle and high school students in the chippewa valley, she offers virtual sessions that can be attended during the school day, helping to minimize time away from the classroom.

Courtney Hovland, LPC has extensive experience supporting individuals as they navigate the complex emotions associated with divorce, including high-conflict situations. Please note, however, that Courtney Hovland, LPC does not provide reunification therapy for parents and children, nor does she offer professional recommendations or opinions regarding custody matters.

At Steps Forward Counseling, Courtney Hovland, LPC prioritizes creating a safe, welcoming environment for you and your child. Parents are always invited to join sessions to observe and learn about their child's progress. However, as your child grows more comfortable, attending therapy independently can be highly beneficial for their therapeutic journey. Courtney Hovland, LPC will never force a child to participate, instead allowing them to lead the session while ensuring a safe, supportive space. While play-based therapy might look like "just playing" to the untrained eye, please know that your child is doing significant, meaningful work during these sessions.

The initial assessment is often the most challenging step in your counseling journey. During this session, we will cover a broad range of questions to gain a clear understanding of your specific concerns and goals. While some questions are tailored to your unique situation, others are required for insurance and ethical compliance. Courtney Hovland, LPC’s priority is to create a safe, supportive environment as we gather the necessary information to guide your care. Legal guardians are welcome to attend the initial appointment with their child in its entirety.

All new clients are set up in the Sessions Health client portal via email. This portal allows you to complete all intake paperwork prior to your first visit, so there is no need to arrive early. Through the secure portal, you can also communicate with Courtney Hovland, LPC using our confidential messaging system, view her current availability, and request or cancel appointments as needed.

Steps Forward Counseling, LLC is located at 1119 Regis Court within the Chippewa Valley Real Estate building right next door to the Regis High School football field. Our office is situated on the first floor; please follow the long hallway to suites 105. Upon entering, you will find a common waiting area. The door to Courtney’s office is clearly labeled with an "E" and includes an indicator to let you know if she is available or currently in session with a client.

No, there is no receptionist on-site. Please wait in the common waiting area, and Courtney will greet you at the time of your appointment.

No, if you or someone you love is experiencing a mental health crisis, please call 911, 988, or Northwest Connections at 888-552-6642